Mercari apologized for customer support issues, pledging to enhance its support system and anti-fraud measures after complaints of return fraud and disputes arose.
2024-11-17 19:38
The flea market app "Mercari" updated its official website on the 17th. The company announced that it plans to review and strengthen its customer support system. The company posted a document titled "Reviewing and strengthening Mercari's customer support policies and structure." "We are currently receiving a large number of opinions and inquiries regarding Mercari's customer support. Mercari apologized, saying, "We are truly sorry for causing inconvenience and concern to many of our customers," and then announced its policy, saying, "We take the opinions we have received seriously, and believe that it is necessary to review and strengthen our customer support policies and systems so that our users can use Mercari with greater peace of mind and security." There have been reports on social media of problems with returns when buying and selling on Mercari, which has become a hot topic of discussion online. In response to these cases, "we will aim to quickly resolve disputes that are difficult for the parties involved to resolve through greater involvement of customer support, and will also strengthen measures against fraudulent users. "We are currently reviewing how we will respond in various cases, as well as the scope and scope of compensation," the company said, adding, "We will continue to update our response from time to time to ensure that customers who are using the service correctly do not suffer any disadvantages, so please be patient." Recently, posts such as "I was a victim of return fraud on Mercari" have become a hot topic. According to the poster, he had put a new, unopened plastic model up for auction on Mercari, and after it was sold he requested a return due to "broken parts." The item I had sent was returned in a separate box, containing just the skeleton of the plastic model. He published Mercari's response to this and expressed his dissatisfaction. Previous thread.
Just let the police handle it.
Do you want Taiwan?
That's what pisses me off more.
I wouldn't choose one that doesn't have a picture of the software.
But even then it's still not completely safe.
The company had to reconsider its management policy because of the outrage
In other words, this is another example of how reporting accusations is not allowed through a support desk
and the best solution was to start an outrage online as a first step.
I think the unboxing video is fake.
76Anonymous Donburako.Nov. 18, 2024 (Mon) 08:05:40.77ID:TTrP3kZX0
>>1
Just let the police handle it.
96Anonymous Donburako.Nov. 18, 2024 (Mon) 08:14:17.99ID:UE1dqYHz0
>>1
Do you want Taiwan?
2Anonymous Donburako.Nov. 18, 2024 (Mon) 07:41:00.19ID:Yl1zB5/+0
Well, it’s a thieves’ market, so I’m sure the customers have taken that into account.
3Anonymous Donburako.Nov. 18, 2024 (Mon) 07:41:32.49ID:qlPtSkik0
They steal too much information from my smartphone.
4Hunter [lv.146][Seedling].Nov. 18, 2024 (Mon) 07:41:49.97ID:+24hNUlb0
If it arrives safely, you’ll be lucky, right?
5Anonymous Donburako.Nov. 18, 2024 (Mon) 07:42:15.25ID:8yecpHYL0
I haven’t used Mercari because I’m afraid of things like this.
6Anonymous Donburako.Nov. 18, 2024 (Mon) 07:42:15.87ID:/8lqu8x90
It was amazing that they suddenly set the amount I could pay later to 0 yen.
29Anonymous Donburako.Nov. 18, 2024 (Mon) 07:53:15.04ID:wgWq48kk0
>>6
That’s what pisses me off more.
8Anonymous Donburako.Nov. 18, 2024 (Mon) 07:43:51.35ID:Z1yDkKSD0
It didn’t say “case only” and it was classified as a Switch software, but I was sent only the case.
70Anonymous Donburako.Nov. 18, 2024 (Mon) 08:03:45.95ID:uhaBC1hQ0
>>8
I wouldn’t choose one that doesn’t have a picture of the software.
But even then it’s still not completely safe.
9Anonymous Donburako.Nov. 18, 2024 (Mon) 07:44:45.92ID:edzQq3tx0
Too late.
10Security guard [lv.8].Nov. 18, 2024 (Mon) 07:44:53.08ID:ukrSLlJb0
It’s a police response.
11Anonymous Donburako.Nov. 18, 2024 (Mon) 07:45:06.10ID:o+w7CJDh0
I think everyone uses flea market sites knowing they might get scammed, and the operators don’t really have that much control over it.
12Anonymous Donburako.Nov. 18, 2024 (Mon) 07:45:27.11ID:NHUCu+Rb0
A hotbed of fraud and dishonesty. Even if you ask for help or complain to the office, they just send you a standard automated reply. It’s shitty. Mercari is like, “As long as we can skim off the fees, that’s fine with us! Who cares!”
13Anonymous Donburako.Nov. 18, 2024 (Mon) 07:45:48.82ID:KhZVKRF/0
Everyone is doing return fraud because it’s seriously easy money.
14Anonymous Donburako.Nov. 18, 2024 (Mon) 07:45:49.22ID:Xw/AC/Vz0
What about Amazon? What about Yahoo! Auctions?
15Anonymous Donburako.Nov. 18, 2024 (Mon) 07:46:42.43ID:V2UeP3Io0
How much debt transfer have you done?
17Anonymous Donburako.Nov. 18, 2024 (Mon) 07:46:48.07ID:ob2kIaWq0
I used it a few times but stopped because it was too stressful.
18Anonymous Donburako.Nov. 18, 2024 (Mon) 07:47:35.16ID:r5wgBV3S0
It seems like all flea market sites have turned into black markets to some degree, although Mercari has a really bad reputation due to the recent controversy.
20Anonymous Donburako.Nov. 18, 2024 (Mon) 07:48:10.74ID:KTcmLR+t0
It’s too late (lol).
21Anonymous Donburako.Nov. 18, 2024 (Mon) 07:48:44.82ID:w+h1DbsB0
In any case, it’s a hotbed of tax evasion.
24Anonymous Donburako.Nov. 18, 2024 (Mon) 07:50:07.81ID:FqbDwrZV0
Now that I think about it, I remember my sales revenue expiring a while ago. Give it back.
26Anonymous Donburako.Nov. 18, 2024 (Mon) 07:50:44.06ID:oKpTeQHJ0
If you don’t want to get scammed, you’ll have to go to Surugaya or Book Off. The price will be next to nothing though.
27Anonymous Donburako.Nov. 18, 2024 (Mon) 07:50:54.11ID:V2UeP3Io0
That’s where the bad reputation was originally from.
28Anonymous Donburako.Nov. 18, 2024 (Mon) 07:53:00.38ID:g1mUoX1w0
Stay away from Mercari and Yahoo! Auctions. That’s the best thing.
30Anonymous Donburako.Nov. 18, 2024 (Mon) 07:53:46.46ID:YutbgqUM0
Boycott Kashima Antlers.
31Anonymous Donburako.Nov. 18, 2024 (Mon) 07:54:02.15ID:B1Ht4Wpj0
I’ve heard about it from old ladies in Nishinari and Osaka on flea market apps.
37Anonymous Donburako.Nov. 18, 2024 (Mon) 07:55:48.63ID:csNdL+L20
Has the president’s apology press conference been held yet?
38Anonymous Donburako.Nov. 18, 2024 (Mon) 07:56:08.76ID:tONuUiaT0
Since they are in effect complicit in a crime, they should receive severe administrative sanctions.
41Anonymous Donburako.Nov. 18, 2024 (Mon) 07:56:51.98ID:Na5A0W3w0
These kinds of problems are still ongoing, so Project X was premature (;´･ω･`).
43Anonymous Donburako.Nov. 18, 2024 (Mon) 07:57:07.04ID:X66DXkKE0
I no longer use Yahoo! Auctions and Mercari.
44Anonymous Donburako.Nov. 18, 2024 (Mon) 07:57:42.78ID:hRQzjCH+0
There are scammers on both the seller and the buyer side, and they are used to making excuses, so it’s understandable that the victim may feel like they’re lying. If you use Mercari as a platform, don’t expect anything and the quickest thing to do is to contact the police.
45Anonymous Donburako.Nov. 18, 2024 (Mon) 07:57:46.56ID:zxBZ783g0
Similar problems have been happening for a long time
The company had to reconsider its management policy because of the outrage
In other words, this is another example of how reporting accusations is not allowed through a support desk
and the best solution was to start an outrage online as a first step.
46Anonymous Donburako.Nov. 18, 2024 (Mon) 07:57:47.75ID:cwIT2MNf0
It’s the black market of the Reiwa era, so it can’t be helped. They won’t do anything anyway.
51Anonymous Donburako.Nov. 18, 2024 (Mon) 07:59:18.65ID:Na5A0W3w0
Toshiba is “forgiven.”
53Anonymous Donburako.Nov. 18, 2024 (Mon) 07:59:43.18ID:t2VgoyWu0
It would be a good idea to take an unboxing video.
57Anonymous Donburako.Nov. 18, 2024 (Mon) 08:00:42.76ID:Na5A0W3w0
>>53
I think the unboxing video is fake.
55Anonymous Donburako.Nov. 18, 2024 (Mon) 07:59:53.66ID:3qUS7+b50
Copies are rampant under the guise of parallel imports.
59Anonymous Donburako.Nov. 18, 2024 (Mon) 08:00:56.00ID:/tEtuRmY0
If it goes viral on social media, the stock price will fall and executives will get fired, so the police who don’t even investigate are a fart.
63Security Guard [lv.10] [Sprout].Nov. 18, 2024 (Mon) 08:01:56.40ID:o25RUpOp0
I guess the withdrawals never stop, as he’s trying to secure his sales money from Mercari.
Reference: https://asahi.5ch.net/test/read.cgi/newsplus/1731883212/
Other languages:【フリマアプリ】メルカリ、お客さまサポート体制の見直し、強化の方針を発表…トラブル相次ぎ, Mercari anuncia politica para revisar y fortalecer el sistema de atencion al cliente．．． Los problemas continuan．[/html]
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