Assumptions are forbidden in customer service Wacoal’s new guidelines state that it will be flexible and respectful of all people， including LGBTQ and people with disabilities．
Wacoal (Kyoto City) has compiled and released a manual of customer service guidelines for employees in an effort to create sales floors that all customers can use with confidence, regardless of their sexual orientation or whether they have a disability. In customer service settings, it is often difficult to notice the problems faced by various customers, including LGBTQ (sexual minorities) and people with disabilities, just by looking at them. The person in charge said, “We want to reduce preconceptions and try to be more flexible in our response.” (Kyodo News, Wagatsuma Miyu) Wacoal mainly operates a women’s underwear section. Until now, the offer to try on clothes has been limited to customers who were determined to be female based on their appearance and the content of their conversation, but dealing with transgender customers, whose gender identity is different from that assigned at birth, and cross-dressers, who dress as the opposite sex, has been an issue. The guide was supervised by legal experts and companies that run job information sites for sexual minorities, and explains the basics of diverse sexualities. It showed how to use gender-neutral words and how to guide customers to fitting rooms. The guide also includes examples of measures that take into consideration customers who have difficulty obtaining information through sight or sound, such as people with disabilities or the elderly. When communicating a location, use specific words such as “right” or “front” instead of demonstratives, and prepare a writing tool. Other points to note when creating a website that makes it easy for anyone to shop online are also included, as well as a policy on how to deal with customer harassment to protect the human rights of employees. In order to realize a society that is tolerant of minorities, the Act on Promotion of Understanding of Sexual Minorities was enacted in June 2023, and the revised Act on the Elimination of Discrimination against Persons with Disabilities was enacted in April this year, making it mandatory for private companies to provide “reasonable accommodation” to address the problems of people with disabilities to a reasonable extent. There is a need to eliminate unconscious assumptions and prejudices, and efforts are being made in commercial facilities, hotels, drugstores, and other sectors to take into consideration the diversity of consumers and users. Kyodo News Published on 10/12 (Sat) 17:00.
Lingerie manufacturers are like this. They don’t even think about why Muji’s underwear went viral and sold out. Forget about the design and make something the customer wants.
I guess perverted old men will start going to these stores openly. There is no problem if you use your LGBT privilege. And the female guest stops coming.
It must be hellish for the female staff to have to measure the size of some old man’s boobs in the dressing room. I think they’d be pissed if they set up a dressing room just for men and made the male staff deal with them.
>>39 X is measured ○ is measured I’ve noticed a lot of people making this mistake recently and it really bothers me I guess it can’t be helped if you’re still learning Japanese though.
China, Russia and Islamic countries that do not accept LGBT are human rights violators! Essentially, this is what people want to do, which is why LGBT respect has spread so abnormally.
A gathering of perverts, having their breasts touched by a non-prostitute in a closed room, and being forced to wear the underwear they once wore by a woman after trying it on live and not buying it!
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