Saitama Home builder employee’s suicide recognized as work-related accident due to customer harassment．．． Customers complain in strong terms， “I can’t pay you”
※2024/07/23 05:00 Yomiuri Shimbun It has been revealed that the suicide of a male employee (24 years old at the time) of a housing manufacturer in 2020 was recognized as an industrial accident by the Kashiwa Labor Standards Inspection Office (Chiba Prefecture), which ruled out the development of a mental illness due to “customer harassment” caused by severe nuisance from customers. It is unusual for an industrial accident recognition that recognizes a causal relationship between suicide and customer harassment to be made public. The man joined Polas in Koshigaya City, Saitama Prefecture in April 2019 and was in charge of sales of custom-built homes at an affiliated company. At the end of August 2020, while working at a housing exhibition center in Chiba Prefecture, he jumped from his room in the employee dormitory and died, and his parents filed for industrial accident compensation in February 2022. Continued↓
>>1 After reading the article The house next door? They were dirtying the exterior walls of the building and parking on the street, causing trouble for the neighbors… I don’t know ↓ >I was forced to clean the exterior walls of the neighboring property that the contractor had dirty, and I was also angry that he didn’t answer the phone on a holiday. The bosses were not aware of the details of these complaints. >In early August 2020, a customer complained in a strong tone that the contractor was parking on the street near the site and causing trouble for the neighbors.
>>1 >>In early August 2020, a customer complained in a strong tone that a contractor was parking on the street near the work site and causing a nuisance to local residents. The man’s cell phone said, “I’m not going to pay you for that.” There are still places to park on the street these days. It’s your fault.
A shocking case of an overly arrogant and malicious complainer who was murdered by an angry beef bowl restaurant manager [Monster Complainer Case Files]
>>8 This is the case of a college graduate salaryman who can’t say anything to a former delinquent site supervisor. If the former delinquent acts humble and silly, he’ll be in a good mood.
>>8 The victim was 24 years old at the time of her death. She had never been scolded by anyone until she entered the workforce, and had always been raised with a strong sense of praise, so even a little scolding would probably cause her mental breakdown.
A classmate of mine also graduated and started working in real estate sales, but ended up going crazy. It’s tough to force sell things that don’t sell.
Since the suicide was recognized as a work-related accident due to customer harassment, and there is a clear causal relationship, we can sue the customer for damages. It is no longer a place to build a house.
They get angry about additional costs after the contract is signed, and even in tough transactions between companies, they’ll say “I won’t pay you a single yen, yay!”, and they’ll blame the sales department or the front desk for any mismanagement on the ground.
The complaint is legitimate. I guess the company’s organizational response was crap and he was caught in the middle, so it was recognized as an industrial accident.
People who complain to the sales department should be considered customer harassment. The proper route for this is to go to the consultation desk. And forcing sales to run the consultation desk is power harassment.
Will customers be required to record calls as well? Even legitimate complaints could be treated as customer harassment. What if we were told in this case that there would be no additional charges?
In the first place, the customer had no idea about the division of roles between the home builder and the contractor, so it was only natural that they would complain to the home builder.
When I renovated my room, the contractors were persistent in asking about parking for their vehicles, and even the half-day air conditioner installation guy checked the parking lot beforehand. When they couldn’t provide parking, they warned me in advance, saying, “We’ll charge you for parking nearby.” Why did you park on the street?
The construction work continues on weekends, so if there are any problems, you will have to complain to the housing company. And they will say that you called on a day off…
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