Belluna Osechi Delivery Failure: 15,000 Orders Delayed by Logistics Error

2024/12/29 11:45 (Last updated 12/29 15:54)
On the night of the 28th, Belluna, a major mail order company based in Ageo City, Saitama Prefecture, announced that it would be unable to deliver approximately 15,000 New Year’s dishes that were scheduled to arrive at the end of the year. There was a logistical error, they said. According to the company, the items that can no longer be delivered are some of the “Belluna Original Osechi Yui (three-tiered Japanese box)” and “Belluna Original Osechi Saiju (three-tiered Japanese, Western and Chinese box)”. There is a possibility that the product may not arrive if purchased as a set with other products. We expect deliveries to customers who have reserved individual items to be on schedule. Customers who have ordered New Year’s dishes will be notified individually by email, express mail or telephone if their orders cannot be delivered, and those who have already paid will be refunded. The company has apologized, saying, “We sincerely apologize.” Related article
15,000 “Osechi” (New Year’s food) orders not delivered, scheduled for delivery on the 29th… Belluna apologizes for “great inconvenience” and distributes 1,000 yen QUO cards
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